Frequently Asked Questions

WHO AM I PLAYING WITH?

Our standard bookings are public games. This means if you only buy a portion of the available tickets, you may end up with another group or two of players making up the remainder of your team. Typically this adds a fun element to the experience, bringing in new ideas and ways of thinking to help solve the mystery as well as a fun way to meet new people. If you prefer to play in a private setting we do have an option to book a private room at a higher cost, or you can always contact us to book a game for a private group(s) outside of our standard hours.

WHAT TIME SHOULD WE ARRIVE?

Please arrive at least 20 minutes before the start of your game. This time will be used to get your team checked in, let everyone go to the bathroom, and cover our pre-game intro. If you are late, your time may be cut short because of a group coming in after you or you may not be able to play at all. Please do not be late!


CAN WE CANCEL OUR BOOKING AND WILL WE BE REFUNDED?

We do not allow for cancellations/refunds. Do to the nature of our business once a time is booked we can not make that time available to anyone else. Please contact us ASAP if you find you will be unable to make your booked time and we will do our best to work with you and reschedule. We can not guarantee future availability and same day cancellations may forfeit the right to reschedule.

WHERE SHOULD I PARK? / HOW DO I FIND YOU?

We are right on the corner of S. Carroll and E All Saints. 1st floor of a large brick building (right next to the Sky Stage) You enter our facility through the large black door facing the parking lot. The lot may be used by customers Sat/Sun only. Please do not park here during the week. There is always (metered) street parking available along both All Saints and S Carroll as well as a parking garage directly across the street at 125 E All Saints St. If you are already downtown, it is also just a short walk off of Carroll Creek.


HOW DO WE PLAY THE GAME?

Each room is a unique experience. Our Game Masters will set up the story and objective for the game you chose when you arrive. Every game will follow a similar flow: Your team enters a uniquely themed room with a specific task to accomplish and a time limit to do it in. You will need to work together to find clues, solve puzzles, crack codes, uncover secrets, and unravel mysteries. By doing this you will be able to accomplish your objective and "escape" the room.

IS IT SCARY/AM I REALLY LOCKED IN?

No, Not at all! At no point are you ever locked in or trapped inside of a room. You may always turn around and walk back out if you decide to. Our games are not built to scare you, they are build to challenge you in a fun and unique way. This is an immersive adventure game, not a haunted house.


DO WE GET ANY HELP?

Absolutely! A Games Master will be monitoring the game at all times. If you get stuck, they will provide you a hint to get things back on track. We design our rooms so you will have FUN! You can use as much or as little help from us as you like, the experience is yours!

DO I NEED SPECIAL KNOWLEDGE OR SKILLS?

No! Our games are designed for FUN! They will challenge you mentally but you do not need any prior knowledge, skills, trivia, etc to be able to be successful. They are great for people who like to build or create, strategists, gamers, board game fanatics, those who love numbers and words. It is a FUN experience for everyone regardless of their background and interests.

ARE THERE DRINKS?

We do not serve alcohol and guests who arrive intoxicated may not be allowed to play. You will need all of your wits and faculties in order to complete the game and we must protect our product and the experience for other players. Please do not arrive under the influence or you will risk forfeiting your reservation without a refund.


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